TERMS & CONDITIONS

Custom designs and illustrations
Please contact me 12 weeks in advance if you are interested in a custom design, so I am absolutely sure I will have enough time to design and print.

Shipping policy and delivery time
I ship worldwide! All orders are shipped once a week. This also means that if you place multiple orders, they will be shipped at the same time and in the same package. All packages will be delivered by PostNL. The delivery costs will be added to your cart when finalizing your order.

If you live in the Netherlands, you will most likely receive your order within two weeks. Orders placed outside the Netherlands will most likely take between two to five weeks, depending on where you live.

I am not responsible for any customs or taxes applied to your order. All fees during or after shipping are for the buyer and will not be reimbursed.

Guarantee
Check your order after receiving it, as it could have been damaged during shipping. If this is the case, please contact me within one week via email. You have to attach at least 5 pictures of the damaged product and packaging material. If these are sufficient, I will send the product again; the costs will be covered by me.

Return and refund policy
Custom-made orders (such as custom illustrations, invitations, cards or images) that were designed especially for you, are not eligible for returns or refunds.

All other orders can be returned; I have a two week return policy, which means you have two weeks after receiving your item to request a return. To be eligible for a return, your item must be in the condition in which you received it; unused, undamaged and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact info@kimkoster.com. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Shipping costs of returning an order are for the buyer and will not be reimbursed.

Rights and privacy
All rights of the products and illustrations purchased in the webshop belong to Kim Koster. Under no circumstances can these products be replicated or used for new products.

When placing an order, you will be required to fill out personal information. This information will only be used to process the order.

All photos and illustrations on the website belong to Kim Koster.